Customer Success Calls

These twice yearly calls between the PurchasingNet CEO and the executive teams of each customer provide a unique opportunity to discuss the relationship, uncover improvement opportunities, share successes and gain insight into what is on the horizon at PurchasingNet.

Success Call Agenda

Overview of the Success Program

Review of current success level and influencing factors

Development of a Success Plan for the coming year

Updates on PurchasingNet (includes product roadmap, special offers and more)


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Success Stories

The PurchasingNet Customer Success Program helps customers get the value they expect from their relationship with PurchasingNet, and sustain it over time.

Yes to Yes Stories: Customers that are currently successful, and how we are working together to keep things that way.

No to Yes Stories: Customers that were not successful with PurchasingNet, and how the Customer Success Program helped us both turn around the relationship.

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Success Plans Defined

Tailored to each customer, this comprehensive action plan clearly outlines how success is defined by the customer, notes where PurchasingNet stands today and provides a roadmap of the steps needed to get to 100% customer satisfaction.

Achieving Success

Each customer’s success plan guides the PurchasingNet team on how to deliver 100% success for that customer. A detailed timeline and regular checkpoints ensure the plan is always on track, even when a customer’s priorities shift. When success is achieved, the plan is revisited to ensure success is maintained consistently.


How We’re Doing

Our goal is 100% customer satisfaction and we strive for that in all we do. Currently, our “Report Card” is shared on our quarterly executive webinars and we plan to provide it on our website soon.