Linda Swenarton
Director of Customer Support
Ms. Swenarton is responsible for the Customer Support Team at PurchasingNet. Ms. Swenarton started with PurchasingNet in 1991 as a Customer Support Representative. Over the past 18 years, Ms. Swenarton has been responsible for maintaining a consistently high level of customer satisfaction. Prior to joining PurchasingNet, Ms. Swenarton worked at the Department of Army - Communications-Electronics Command (CECOM) on the CECOM Automated System for Procurement (CASPR) project.
Ms. Swenarton works with the Professional Services Group during implementations and is responsible for the on-going support of every account after implementation. Ms. Swenarton and her team were recent recipients of CIO Magazine's prestigious 'CIO 100 Award' for excellence in customer service. Additionally, her team received high marks in a recent Customer Satisfaction Survey of PurchasingNet’s client base. On a scale of 1-to 10 (with 10 being best), PurchasingNet clients rated their satisfaction with Support at 9.4. Over 90% of respondents reported that PurchasingNet’s Client Support exceeded their expectations.
Ms. Swenarton holds an M.S. Ed. from Temple University and a B.S. in Education from Villanova University. |